Duty Manager

Responsibilities:

• Manage daily hotel operations and ensure smooth coordination between departments.
• Handle guest inquiries, complaints, and emergencies to maintain high guest satisfaction.
• Supervise and support on-duty staff, ensuring adherence to hotel policies and service standards.
• Monitor safety, security, and service quality to uphold brand standards and guest experience.

Requirements:

• Relevant certification in a related field.
• Relevant experience in similar role.
• Applicants must be willing to work in Johor Bahru.