Telephone Operator

Responsibilities:

• Handle all incoming and outgoing calls promptly, courteously, and professionally while ensuring accurate call transfers and message delivery.
• Assist guests with inquiries, wake-up calls, and requests, providing clear information about hotel services and facilities.
• Coordinate with relevant departments to ensure guest requests and communication are handled efficiently.
• Maintain confidentiality, proper communication etiquette, and compliance with hotel standards and safety procedures.

Requirements:

• Relevant certification in a related field.
• Relevant experience in similar role.
• Fresh graduates are encouraged to apply; training will be provided.
• Applicants must be willing to work in Johor Bahru.